OUR SCHEDULE OF SERVICES
- At Migrate Me, we will provide an in depth consultation with your consultant and case manager. Whether you choose to hold the meeting face to face at our offices, via a video link or by telephone, you will be provided with a high quality service from a fully skilled and trained team member who understands the absolute expert care your case requires.
- When you have your consultation, it is vital that you provide us with as much information as possible. At Migrate Me we need to know everything that could affect your case in order to compile a factual portfolio on your circumstances, as well as any problems that may arise and affect your case. Government Authorities will undertake their own investigations into your case so honesty is the best policy from the get go. If you submit information that isn’t completely accurate or incomplete, this could hinder your case and lead to delays and problems arising when trying to achieve your long term goal.
- We understand that every case is unique and at Migrate Me we will deal with each case and its circumstances individually and completely under law. We will determine your case history based on the information that you submit and inform you of any conditions that may not lead to a successful outcome.
- Migrate Me goes over each case with a fine tooth comb and identifies each individual criteria comprehensively. During this technical assessment, we study your conditions next to current laws, policies and procedures of the Governments Authorities and its Officers.
- We will provide support and advice to all our clients and have a fantastic team of consultants and case managers, all on hand to help you every step of the way.
- Migrate Me will go through all of the immigration options that are available to you.
- You will get a meticulous list of documents from your case worker that you will need to support your case. We will also go through these documents thoroughly with you, explaining what each one is needed for and how you can fill them out.
- We understand that everybody will come up against problems and issues and if we ever discover a hitch that could hold back or delay your case; we will come up with a list of alternative suggestions for you to get you on the road you want to go down.Additional charges may apply.
- You will never have to chase us at Migrate Me; we will keep you updated at every part of the process, allowing you make the best decisions in regards to the immigration options available to you.
- Our main objective at Migrate Me is to build a strong case for you in order to get you the result you are looking for. We are a team of experts who can give you the very best advice and backing formed from our professional opinions and wealth of experience. Whilst we can’t offer guarantees of success of timing in regards to your official application, we will do whatever we can to assist in getting you an approval from Government Authorities.
- When it comes to your application forms, we will help you to prepare everything in order to register your case with the appropriate Government Authorities. Migrate Me will liaise with these authorities and address any concerns or questions you may have in regards to getting your case off the ground. We will also keep in touch with you via appointments so we can go through the ongoing progress of your case and what the next step is.
- When you collaborate with Migrate Me, we will provide access to a superb hand selected panel of both local and international relocation experts who know exactly what to do to help you on your journey to emigration. Areas we cover include shipping, foreign exchange, immigration and preparing you for employment.
- Migrate Me will carefully monitor the progress of your case and keep in touch with the Governing Authorities in order to update you on changes in policy, law and pending rules. Our case manager will be on hand to provide any information you need.
1.1 The following definitions apply in our terms and conditions:
Everyday including Saturday, Sunday or a public holiday.
Is the day we receive your first payment.
All non-public, commercial, or technical advice relating to our services, immigration know how is deemed as confidential. Recognition of confidential information is relayed orally, in writing or via any means of communication, either directly from or on behalf of the disclosing party.
As set out in the document Schedule of Services;
Strictly Terms, Schedule of Services and Payment Plan mentioned in this document.
All personal data and documents we collate from you, as well as the outlet on which they are recorded and any verbal information that you have supplied to Migrate Me.
Is a percentage of the fee that you will pay at the start of your contract, all of which is explained in the Payment Plan.
This refers to the services that we have set out in the Schedule of Services.
Migrate Me’s free online assessment is a method by which our advisers will be able to have an overview of your case. Our advisers will still need to discuss your case directly with yourself in order to give their realistic personal opinion of your eligibility for any immigration matters. Specific advice can only be given after case commencement, once we are in receipt of all documented evidence.
These are the terms and conditions of engagement that we have set out. This is a legally binding contract between Migrate Me London Limited, Kemp House, 152-160 City Road London. EC1V 2NX and the client accepting this contract.
Basis of Services
|2.1||Migrate me endeavours to provide services upon purchase in accordance with the schedule of services and payment plan that are subject to these terms. This contract is binding upon receipt of your first payment to Migrate Me.|
|2.2||The marketing and other descriptive matter that relates to services are solely for illustrative purposes and do not act as part of the contract. These terms alone apply to the contract for the supply of services by Migrate Me to you. These replace any previously issued terms and conditions. Variations of the terms, payment plan or services are only deemed binding when expressly agreed in writing and then executed by an authorised director working on behalf of Migrate Me.|
Fee and payment
|3.1||The payment plan will set out the fee for services rendered. The fee covers costs incurred by Migrate Me in providing the services, including VAT except charges under clause 3.2. The fee is payable in full or alternatively by instalments, all of which is set out in the payment plan. Invoices are to be paid in full with no deduction or set off other than as required by law. This fee excludes any Government Authorities or third party fees and is only for services provided by Migrate Me.|
|3.2||Disbursements: From time to time, we may need to incur out of pocket expenses on your behalf, such as for photocopying of large volumes of documents, interpreters fees, and translation of documents, agent fees, travel and accommodation expenses, document preparation expenses, and international telephone charges. We may also from time to time if necessary have to obtain additional advice or opinions on your matter. We state herein that any fees likely to be incurred for the obtaining of additional advice will be notified to you in writing in advance and your consent will be sought. Your consent to paying these additional fees will be placed on your file and a copy of the same will be sent to you for your records. All UK postage is included in our quoted fees; however, any out of country postage and out of country courier costs are not included, and any such costs will have to be borne by the client. Skills Disbursements are not refundable once paid.|
|3.3||Unforeseen Work & Reasonable Use: We shall inform you if any unforeseen work becomes necessary, for example, due to unexpected difficulties or if your requirements or the circumstances change significantly during the course of your case. We will advise you in writing of the estimated cost of the extra work before such work is carried out. We will aim to agree an amended charge with you. If we cannot reach agreement, we will do no further work until the matter of costs is settled. We reserve the right to disinstruct ourselves after reasonable efforts have been exhausted. Should we at our sole discretion decide that the balance of work exceeds reasonable hours we will advise you in writing of additional charges and follow the process above. For the avoidance of doubt ‘reasonable’ equates to the normal amount of hours expected for your category and class of visa.|
Provision of services
|4.1||The services provided by Migrate Me are in accordance with the contract. Services launch on the commencement date outlined and will be carried out until the provision is complete or should an early termination of the contract occur.|
|4.2||As a company, Migrate Me is not responsible nor liable for any delay or failure of performance of the services that is caused by an event of Force Majeure or your failure to keep to your obligations outlined by the contract. Migrate Me reserves the right to make any changes to the services that are required to comply with applicable law, or that do not materially affect the nature or quality of the services. We will notify you in advance of any changes scheduled to take place.|
Migrate Me's Obligation
|5.1||Services will be performed by Migrate Me using equitable care and skill as well as work with practical personnel who have the suitable skills and experience for its duties. Migrate Me does not make any representations or warranties, express or implied, in connection with services except as otherwise set out in this contract.|
|6.1||You will pay an agreed fee for the services that fall in line with the payment plan. You will provide Migrate Me any required information and assistance in a timely and professional manner whilst ensuring that any information is complete and accurate. These requirements will ensure that Migrate Me can perform these services. You hereby represent and warrant that all information and/ or documents that you submit to Migrate Me is your own personal information and documents and not fraudulently obtained or representing any other person, as well as being complete, true and correct without manipulation or falsification.|
|6.2||You will co-operate fully with Migrate Me and work by Migrate Me’s reasonable instructions in relation to the performance of the Services, including attending all agreed and scheduled appointments. You will obtain and produce all necessary documentation and information upon request and consents for the performance of the services with 60 business days of the original request.|
|7.1||Migrate Me commits to a promise that we will have great knowledge of the current Government Authorities requirements and use these to advise accordingly at the time of the Consultation, deemed as the promise period. Should Government Authorities requirements change after the consultation thus affecting your visa eligibility, Migrate Me accepts no responsibility or liability. Migrate Me will re perform services that fail to agree with the promise period if you have informed Migrate Me in writing upon discovery of the non compliant services that defer from clause 6 and give Migrate Me 7 business days to investigate the matter further. Any reperformed services will be bound by contract.|
|7.2||Migrate Me is not liable for any failure of services to comply with the above promise period when the breakdown is caused by your failure to comply with Migrate Me’s instructions.|
|7.2.1||If you fail to provide documents or by the document supplied or by or instruction from you, resulting in incomplete or inaccurate information supplied by you; or|
|7.2.2||When you use the services or the results of the services after notifying Migrate Me that the services are not in compliance with clause 6.|
|7.3||Except as set out in clause 6: Migrate Me gives no warranty in relation to the services; and will be under no liability for its failure to comply with the promise in clause 6.|
Failure of or delay in performance
|8.1||Should Migrate Me become delayed or prevented when performing services by any cause that is attributable to you, Migrate Me has the right to close your file and suspend the services until you have remedied your fault. We are not liable for any losses or costs sustained by you as a result of said suspension and you are still liable for the full amount payable under the relevant stage, in which suspension occurs, which is set out in the payment plan.|
Custody of your Property
|9.1||Migrate Me accepts no responsibility for any documents including but not limited to: originals, passports and certificates that you have made available to Migrate me for the purpose of the contract or any other reason arising from or in connection with the contract. These documents remain your sole risk at any time.|
|10.1||Migrate Me does not exclude liability for death or personal injury that is caused by its negligence, as well as fraud or fraudulent misrepresentation.|
|10.2||Neither party will liable for any lost of data use, any form of indirect, consequential or special loss, any loss of or failure to realise expected profit, revenue or savings as well as any other form of pure economic loss, whether any loss is indirect or indirect and in each case, however arising. Other than set out as above, Migrate Me will assume no responsibility and is never liable for the success or refusal of Visa applications. Migrate me is not liable for any inaccuracy arising as a result of incomplete or inaccurate information that you have supplied.|
|Other than set out as above, Migrate Me will assume no responsibility and is never liable for the success or refusal of Visa applications. Migrate me is not liable for any inaccuracy arising as a result of incomplete or inaccurate information that you have supplied.|
|10.3||Aside from what is set out above, Migrate Me limits responsibility, however arising, in respect of or in connection with the services, and otherwise in connection with the contract, 50% of the total amount paid by you to Migrate Me under the contract.|
Intellectual Property Rights and Licence
|11.1||This contract doesn’t affect the rights, including intellectual property rights, in Migrate Me materials which are already and shall remain vested in Migrate Me.|
|11.2||Migrate Me grants you to a non-exclusive, limited, royalty-free, worldwide, licence that becomes revocable only for breach by you of the terms of the contract to use Migrate Me that is solely to the necessary extent in order for Migrate Me to provide services.|
|12.1||All parties involved will keep confidential all confidential information regarding the other party and will only use the information as required to uphold the contract. The provisions of this clause will not apply to: any information which was in the public domain at the date of this contract, any information which comes into the public domain subsequently other than as a consequence of breach of said contract, or any related agreement. Also non applicable is any agreements independently developed by the other party without correlating information supplied by the first party or any disclosure required by law or a regulatory authority, otherwise by the provisions of this contract.|
|12.2||Your consent is automatically given for Migrate Me to disclose your personal information to a third party that accepts similar obligations of privacy contained in this agreement in order to provide the services. Such third parties include a government or government agency that also agrees to hold all information in a confidential regard and proprietary information when required to perform the contract.|
Complaints Procedure and Remedies
|Step 1:||All complaints to be submitted to Migrate Me in writing. Receipt of complaints will be acknowledged within 3 business days of receipt.|
Your complaint will be investigated by a UK branch manager who will seek any further information required to process it within 3 business days following our acknowledgement of your complaint. The case worker in charge of your case will formally write to you to confirm any action you have agreed to be taken on your case and will also provide a timescale. All options available to gratify any of your concerns regarding said complaint will be relayed to you directly. Solutions will also be relayed in order to provide the services to you and you agree that Migrate Me can remedy your complaint within a reasonable time frame.
Remedies Migrate Me could offer include the following but not limited to:
|Step 3:||A sustained dissatisfaction will allow you to request that your complaint is a referred to a manager for further investigation.|
If your complaint is unresolved after steps 1-3, you must contact our board of directors in writing in order to review your case. By doing so you agree that the board of directors are entitled to introduce personal remedies to resolve your complaint and embody Migrate Me resources on a worldwide scale to find a suitable solution.
You will agree to follow steps 1-4 and Migrate Me a fair opportunity to provide a solution for your complaint as well as meet obligations under this contract before making a refund request.
Your complaint will be recorded in our Central Register for monitoring and management purposes.
Should a suitable remedy for any complaint not be achieved, you reserve the right to contact the regulatory body that governs your case with whom our teams are accredited and licensed. Please contact Migrate Me to find out who regulates your type of case and you will be correctly directed:
The Office of the Immigration Services Commissioner (OISC) 5th Floor Counting House 53 Tooley Street, London, SE1 2QN.
Migration Agents Registration Authority (MARA) PO Box Q155 QVB NSW 1230
The Canadian Society of Immigration Consultants (CISC) 390 Bay Street, Suite 1600 Munich Re Centre Toronto ON M5H 2Y2.
Force Majeure refers to an event or sequence of events beyond a party’s reasonable control that prevents or delays said party from performing obligations under the contract. Factors include: fire, flood, lightning, earthquake or other natural disaster, war, riot or civil unrest, strike, lockout or boycott or other industrial action, interruption or failure of supplies of power, fuel, water, transport, equipment or telecommunications service or material required by for performance under the contract. A failure to pay does not fall under Force Majeure.
|14.2||No party will be liable if delayed or prevented from performing obligations due to Force Majeure as long as a prompt notification is made of the Force Majeure event along with the estimated durations, as well as making reasonable efforts to minimise the effects of the event.|
Migrate Me has the right to terminate a contract if you:
1) Failure to pay any amount due under this contract on the due date set out in the payment plan and then further remains in default for more than 7 business days following notification will incur a contract termination. Termination will also occur upon the receipt of false information, documentation or identification and/or if you fail to provide requested documents to Migrate Me within 60 days following the end of the consultation.
|15.2||Should you follow clause 12 following the complaints procedure, you are entitled to terminate your contract within 7 business days of written notice to Migrate Me, presuming that Migrate Me has, for reasons you are not liable for, failed to withhold its side of the contract and failed to provide services detailed in the contract. Upon termination you will need to pay all outstanding payments within 14 days that have not been disputed in good faith.|
|16.1||According to the Consumer Protection (distance selling) regulations 2000, you are entitled to a 14 days cooling off period after receipt of the first payment made to Migrate Me, allowing you the right to cancel your contract and chase a refund. If you opt to cancel you must communicate with Migrate Me in writing. If you agree to have your consultation within the 14 days, your right to cancel the contract will become defunct.|
|16.2||Refunds apply when full payment is made upon confirmation of the agreement. If the payment is on a part payment basis there will be no refund applicable.|
|16.3||If full payment is made and your application is rejected, Migrate Me will refund professional fees paid by you that have not been utilised on the future parts unless your application is rejected due to:|
|16.4||Fees Not Refundable on agreement: GBP £1200 which is the base cost for the starting of a new file. This cost is not refundable under all and all circumstances. Other costs that are not refundable include all disbursements and application fees, i.e, Government fees, Assessment fees, Visa fees, State Sponsorship fees, Postal Mail Courier fees, Translation fees, Statutory Declaration fees and Certification fees.|
|17.1||Unless stated otherwise, time is not of the essence of any date or period specified in these terms.|
|18.1||Payments made by yourself to Migrate Me will be made without set-off or counterclaim, free and clear of and without deduction for any tax, levy, duty, charge or withholdings of any sort whether it be now or in the future, imposed in any jurisdiction unless the event of a party being compelled by law to deduct or withhold any such amounts. If this case occurs, it will pay to the other such additional amount to ensure that the other is paid the real amount that it would have received but for such deduction or withholding.|
Your personal data will be held and processed by Migrate Me for the development of providing services and for other business purposes like marketing or recovering outstanding invoices. Law allows you right of access to all data held and Migrate Me will not sell or share your data with third parties.
|19.2||Migrate Me has the right to process such personal data solely for the purposes outlined above and when necessary regarding these purposes, make data available to its advisors and/or to parties providing products or services, such as IT systems suppliers and debt collection agencies. You confirm that Migrate Me can transfer such data between third parties located outside of the European Economic Area and/or located in jurisdictions that aren’t covered by data protection laws. Third party and country details regarding the above can be provided on request.|
|20.1||If a court, tribunal or other administrative body of competent jurisdiction deems these conditions to be unenforceable or invalid, the provision will be severed from the conditions and any remaining provisions will remain valid.|
|21.1||Migrate Me will deliver notices under this agreement via email and will regarded as delivered upon a delivery notification receipt from the correct address supplied.|
|22.1||A waiver will not deem as a delay, act or omission by either party in exercising any right or remedy.|
Rights of Third Parties
|23.1||Third parties have no rights to enforce any part of this contract under the Contracts (Right of Third Parties) Act 1999.|
|24.1||The entire agreement between all parties in relation to this subject matter is constituted by this contract. No other terms apply.|
Governing Law & Jurisdiction
|25.1||The law of England and Wales governs this contract. Any disputes to be submitted to the jurisdiction of the courts of England and Wales.|
Migrate Me shall provide an in depth (either in person or at our offices, or via video link or phone) Consultation, with your Consultant and Case Manager. Our Case management team is highly qualified with the required skills, expertise, experience and/or qualifications to provide you with the expert care your case will require.
During your Consultation with you it is important you disclose everything that may affect, whether directly or indirectly, your case and which you may later rely upon or the Government Authorities may discover through their own investigations. Migrate Me relies heavily upon this information and has the opportunity to establish the facts of your case based on the information you have provided. In the event that you omit information or provide information that is not accurate, complete or correct, this may well have a negative bearing on your case or lead to time delays and issues achieving your desired outcome.
Migrate Me will endeavour to ascertain your case history from you and based upon the information that you provide any circumstances that may affect a successful outcome. Each case is unique and dealt with under law according to its own unique merits.
There will be a comprehensive case review and technical assessment. During which, Migrate Me will identify the particularities of your case and then scrutinise them against the current laws, policies and procedures of the Governments Authorities and its Officers. Migrate Me shall provide advice through its team of Case Managers. You will be advised upon the immigration options available to you. You will be given a detailed list of documents you will be required to produce to support your case as well as detailed definitions of these documents.
If at any time Migrate Me discover any issues that need to be addressed, which would otherwise harm your case, Migrate Me will offer alternative suggestions and recommendations for an alternative course of action, together with any alternative options available to you, if appropriate. Migrate Me will inform you at every stage of the process to assist you in making an informed decision regarding your future immigration options.
In all cases, Migrate Me will use all its reasonable endeavours to make your case as strong as possible and to obtain the result you seek based on the information you have provided. However, it is important to note that Migrate Me offer advice, and, where appropriate, a professional opinion. Please note, Migrate Me cannot guarantee the timing and/or success of any application. The success or failure of your visa application is made by the relevant Government Authorities in each and every case.
You acknowledge that you have exercised your own skill and knowledge in determining whether the service provided under this specific agreement meets your specific requirements and you have not relied on any statements or representations made by Migrate Me or its employees.
In instances where either documentation (for identity, verification or other aspects of your case evidence) or payments (either to ourselves or any third party in relation to the case) remain overdue or are not submitted, we will place the case on hold for 60 days. We will notify the client that the case is ‘on hold’ and during that time no further action will be taken on the case. Should the information remain incomplete or any financial transaction remain unpaid following the 60 day on hold period, we reserve the right to close the case without further recourse nor refund of any monies paid.
In cases where despite our best efforts we do not hear from the client for in excess of 60 days nor receive information relating to the case or clients, we reserve the right to close the case on the assumption that the client no longer wishes to proceed. As Immigration is a rapidly changing area, with regular updates and legislative changes, cases cannot be left open indefinitely as advice becomes outdated. Therefore, should the case remain inactive or not formally submitted due to non-compliance by the client in any one 6 month period (ie Jan-July or July to Jan); the advice is deemed outdated and the case is closed to further action.
Neither Migrate Me nor any of its employees, affiliates, agents, content providers or related companies shall be liable for any direct, indirect, incidental, special or consequential damages or costs (including legal) arising out of use of the service or inability to gain access to or use the service in full or part.
Every effort has been made to ensure that this agreement complies with the current law. If changes in legislation occur, Migrate Me will make every effort to correct the information we provide, however we will not be held responsible for delays, cancellations or nonissuance of a visa as a result of legislation changes.
MIGRATE ME DOES NOT ASSUME RESPONSIBILITY OR LIABILITY, HOWSOEVER, DIRECTLY OR INDIRECTLY, FOR THE SUCCESS OR FAILURE OF YOUR APPLICATION. MIGRATE ME HAS NO AUTHORITY TO MAKE SUCH DECISIONS. THE SUCCESS OR FAILURE OF YOUR VISA APPLICATION IS MADE SOLEY BY THE RELEVANT GOVERNMENT AUTHORITIES IN EACH AND EVERY CASE. MIGRATE ME DOES NOT ASSUME ANY RESPONSIBILITY AND/OR LIABILITY, WHATSOEVER, DIRECTLY OR INDIRECTLY, FOR THE DOCUMENTS AND/OR INFORMATION YOU PROVIDE TO MIGRATE ME