Data Protection Policies – Migrate Me London Limited
GDPR Procedure Manual
The General Data Protection Regulation or GDPR1 is an EU directive and framework built upon the ethos of respect for personal data privacy with regulations around how these data are processed by an organisation.
The GDPR is a more modern take on its earlier incarnation, the EU’s Data Protection Directive (DPD). The DPD was originally enacted into law in 1995; the world was quite a different place back then, particularly in terms of technology and how data was used.
This plan aims to outline how Migrate Me London Limited aim to:
- Adhere to GDPR legislation
- Audit GDPR legislation
- Maintain compliance with legislation
The procedure manual aims to cover most aspects of how GDPR will impact Migrate Me London Limited and how Migrate Me London Limited aim to:
- Obtain data on subject matters
- Control access to data on subject matters
- Store data on subject matters
- Delete access on subject matters
About Migrate Me
WHO ARE WE & HOW CAN WE HELP YOU?
Here at Migrate Me, we understand that immigrating to a new country means more than just securing a visa. It means making a better life for you and your family. That's why we go above and beyond other immigration services to make your new life a reality.
WE’RE WITH YOU EVERY STEP OF THE WAY
We'll help you decide on your immigration goals and figure out how to make them fit your timeline, your terms, and your budget.
You can trust us to help file the paperwork, navigate the bureaucracy, and even find you a job in your soon-to-be new home.
And when the time comes, we'll connect you with reliable movers, real estate professionals, and travel agencies to make sure everything goes smoothly.
After all, why leave something so important to chance?
WHY CHOOSE US?
- Exemplary 97% success rate
- Huge international network of employers and recruiting agencies
- We work with Regulated Immigration Consultants who are regulated with MARA, ICCRC and OISC.
- Over 25 years' combined experience helping people like you
- Global team of experts with offices in London, Sydney, and Toronto
- Ethical, transparent, and friendly service
- Full confidentiality with the best money-back guarantee in the industry
WE SPECIALIZE IN...
- Canadian Temporary and Permanent Migration Routes
- Australian Skilled Migration, Employer Sponsored Routes, Investment and Family Visas
- Denmark & Norway visas
- USA visas & work visas
Migrate Me London Limited advertise for a FREE initial visa assessment publicly and people submit their information freely. A limited Data collection is necessary for the assessment of the client for eligibility with the data subject or to take steps to enter into a contract. The Contract a data subject enters will entail Migrate Me London Limited Terms and Conditions which is made available to them in both the signed contract, on the website and by request. By submitting data, the data subject agrees that this data can stored. We would obtain consent to store personal data including but not limited to; name, age, occupation,email and mobile number. This data is necessary to ensure the data subject is suitable for emigration route or visa route including but not limited to,Visa eligibility or recruitment . Migrate Me London Limited reserve the right to contact data subjects who have submitted this data both upon submission and in the future to ensure data is accurate.
Migrate Me London Limited would keep data on file for a period of 6 years unless otherwise stipulated. Data would be hard erased after this time unless the data subject requests otherwise. Data subjects have the right to request personal data on them in a portable format. Data subjects must request their data by phone, email or letter stipulating what data they would like to access to, and this will be processed within 2 weeks. We would send confirmation of this either by email or letter (whichever is most appropriate). If data has been deleted, erased or otherwise irretrievable the subject will also be informed of this.
Data Deletion & Destruction
Migrate Me London Limited aims to keep data on file for a period of 6 years unless otherwise stipulated. Data would be hard erased after this time unless the subject of the data requests otherwise or has been engaged with during this time and data on them is necessary for archiving purposes in the public interest. Subjects of data have the right to be forgotten and erased from records upon request. Subjects must request their data by phone, email or letter stipulating what data they would like erased and this will be processed within 2 weeks. We would send confirmation of this either by email or letter. Data would be destroyed securely and confidentially.
GDPR pertains to certain requirements on data controllers for the portability of personal data. The data stored on our Cloud server and database is controlled by the Company. Migrate Me London Limited permit the portability of data on mobile devices like mobiles or laptops, as well as advocating home working, under restriction and/ or limitations. This is also for the benefit of data subjects. Access to this data can be terminated or limited as and when necessary to prevent data breaches or leaks. Every reasonable step is taken to ensure that Migrate Me London Limited data accessed outside the network is secure.
Personal data shall be processed fairly and lawfully. Personal data shall be obtained only for one or more specified and lawful purposes and shall not be further processed in any manner incompatible with that purpose or those purposes.
Systems and Software
Migrate Me London Limited use IT and software for its core business function including communication, marketing and cash flow. This data is stored on independent systems which have been audited and reviewed upon GDPR legislation. We use Google G-suites email application and Zoho CRM system. In addition to that the website is hosted with Godaddy and all sensitive data is processed via a SSL encryption
Telephony and VOIP
Migrate Me London Limited uses VOIP phone system and all calls are recorded for quality and training purpose
There is a disclaimer before calls to the company that calls may be recorded for training and quality management. The retention period for these calls is 24 months.The recorded calls are stored on CloudCall servers
Migrate Me London Ltd use IT and telecommunications as a core function of the business, including internet or web-based applications.
Migrate Me London Limited use a VOIP system called CloudCall which will use handsets in the workplace.
CRM / Database
Migrate Me London Limited use a CRM system called ZOHO for all client purposes.
Migrate Me London Limited take data privacy and breaches very seriously which is why it is ingrained in their induction, culture and training. Employees are subject to Terms and Conditions upon employment and this means they are bound by data privacy laws and regulations, including but not limited to data privacy, data confidentiality and more.
Data Privacy and Confidentiality
The Migrate Me team will focus on individuals looking to migrate abroad or extend their current stay in the UK or come into the UK. They will focus on building emigration and recruitment routes. They will often view things from the candidate viewpoint.
Employees sign a non-disclosure agreement.
Both Clients and Employees are responsible for updating personal data on themselves as and when circumstances change. They are liable if data is incorrect.
Data on employees is stored in physical files
When someone engages in our services the following needs to be collected from them but not limited to:
- Offer letter
- Contract of employment
- Personal data form
- Health declaration
- Police Clearance Certificates
- Health check results
- Copies of Qualifications
- Bank statements
What they can see
Respective case workers and case services managers can see records on their clients at Migrate Me London Limited including Contract of Employment, passports, visa and all from the above mentioned list. Directors will be able to go into records on their clients and employees, including the same as above. Access is limited to permissions on the system. No one can view another person’s personal file unless they are director level (super admin).
Data is accurate and is the responsibility of the Clients and Employees to update this. They can easily do this by emailing to info(at)migrate-me.com
Security of Data
Data can only be viewed by assigned case workers and case services managers who have permission to do so
When someone has left the business, the following is carried out:
- ZOHO login revoked
- Cloud access revoked
- IT will terminate emails
- Get keys and fob
The marketing process is comprised of all aspects of advertising, sales and website. The consultants work on this process in order to carry out assessments and qualify for a visa or recruitment route, however the website, SEO and campaigns are worked on by the Digital Marketing Manager. All FREE visa assessment submitted on any of the Migrate Me London Limited pages are enrolled on to an email marketing campaign which can be unsubscribed at any time by the link provided in the emails.
Our website has technology software which integrates into Zoho. It permits all FREE assessment to be recorded into Zoho. In addition to this we use highly sophisticated cookies and software to track user behaviour and activity in order to improve the performance of the website and offer a better experience to the users.